Our Customer Service


The success of the Talasey Group has been underpinned by providing the highest standards in product quality and excellent customer care. We place a great importance on supporting all of our customers, who include Home Owners, Stockists, Landscape Contractors, Installers, Architects and Designers. Crucially, we recognise and respond to the fact that each and every one of you have very different needs.

Caring for all products, from source to end user, the Talasey Group works with each element of the supply chain to ensure the very highest standards in quality, support and service as we have:

  • An internal Customer Services and Customer SalesTeam, both which provide a constant source of support to all customers.
  • A team dedicated to stock control, importation and distribution operate within the Customer Services Team.
  • An external Sales Team providing daily face to face sales support for trade customers.
  • Established an internal logistics arm to oversee UK distribution from three distribution and collection centres in London, Yorkshire and Scotland.
  • Excellent relationships with hundreds of long term customers, providing dedicated sales and enviable marketing support to them.
  • An exclusive Landscaping Professionals Scheme to support and promote contractors and garden designers who have an affinity with some/all of the Talasey Group product brands.

We take our customer service and corporate standing within the landscaping industry very seriously and are proactive members of key professional industry bodies including: The Builders Merchant Federation, The BMBI, The Stone Federation, ETI, HTA, BALI, Interlay and APL

Exceptional Service

Our excellent customer service has been recognised and rewarded by the British Association of Landscape Industries (BALI) as Natural Paving are the proud recipients of the BALI award for delivering ‘Exceptional Customer Service’, for the second consecutive year.

Constantly developing our professional operations, in 2014, we received the following certifications and have maintained these accreditations ever since:

  • ISO 9001 – Standard for Quality Management
  • ISO 14001 – Standard for Environmental Management
  • OHSAS 18001 – Standard for Occupational Health and Safety Management


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For details of Natural Paving Landscaping Professionals click here.

For details of how to join the Natural Paving Landscaping Professionals scheme click here.